Our Team

Meet our team of caring, compassionate professionals, dedicated to providing you and your family the best in-home care and support for your individual needs and preferences.

Myles & Virginia Beaufort

Myles & Virginia Beaufort


We are Myles & Virginia (Gin).

We are here to ensure you or your loved one have your lives enhanced, by our CAREGivers attention to your care needs.

Our Home Instead Senior Care office is a family run business. We have a passionate belief that people should be able to stay in their own homes for as long as possible. We both saw our Grandparents end their days in residential care and don't believe there were sufficient alternatives for them to choose from. We certainly don't want to see our parents face a similar situation.

I (Myles) faced the difficult responsibility of ensuring the best care for my mother, who lived in the UK, whilst she battled cancer. Home care options were limited at the time and it was very difficult ensuring my mother's wish to stay at home, until the end. If Home Instead Senior Care had been around then, things would have been a lot easier!

After starting life in the hospitality industry, followed by a stint in food media, I spent seven years in corporate management roles that were really not satisfying my desire to do something truly worthwhile. 

After gaining my Bachelor of Arts degree at Flinders University, I (Virginia) started my working life as a Japanese interpreter working for Hamilton Island resort. I have also lived and worked in Japan, initially as a high school student on exchange and later as an ESL teacher, which I continued to do on our return to Australia. I then provided care for a number of children in their pre-school years, in my family day-care business, which I set up when our boys were little.

When we found Home Instead Senior Care and realised all the personalised care this business could offer our local community, it had immediate relevance to our lives and beliefs. 

Our team are on call 24 hours a day, seven days a week, so we can guarantee our clients care needs are always met.

We hope all our clients are enabled to live happily in their own homes through the support of our well trained CAREGivers providing quality care to enable this; for as long as possible!

To us, this really is personal.

Gai Stewart

Client Services Manager
Gai Stewart

Gai had previously excelled as a CAREGiver with Home Instead, culminating with her becoming our CAREGiver of the year for 2014. This allowed her to gain valuable experience which she utilises to enhance her role as Client Services Representative. She has professional experience of running a family business with her husband for 10 years and working in public relations, amongst other roles.

Gai spends most of her time out of the office networking with health care professionals and other industry related specialists, ensuring they are kept abreast with all that is happening at Home Instead Senior Care. She also spends time talking to seniors groups, community clubs and other community organisations so that they are aware of the private care solutions available to them. 

Gai is an avid traveller and says favourites include Scotland and Italy.  Although she will tell you after she and her husband purchased a caravan, "Australia is just perfect"! In her words, courtesy of Banjo Paterson, ”and at night the wondrous glory of the everlasting stars”.

Daphne Baas

Recruitment, Training & Retention Manager
Daphne Baas

Hi, I’m Daphne and I’m the Recruitment, Training & Retention Manager for the East Brisbane, and Ipswich/South Brisbane offices. 

My journey with aged care started about 5 years ago – at the time, I had no idea that I would become such a passionate advocate for it, let alone turn my life upside down and have a career change!  Originally working in recruitment, I decided working in an office wasn’t for me and I wanted to become a Flight Attendant.  It took 3 years (and many rejections) but I ended up in Dubai working for Emirates Airline, eventually becoming a Cabin Supervisor.  I desperately wanted to become a cabin crew trainer though that wasn’t to be, and when personal circumstances brought me home 9 years later, I decided to do my Certificate IV in Training & Assessment.  Now with a mortgage and in the full throes of the GFC, I ended up working back in recruitment – this time in the mining and banking sectors.  Again, I felt that my wings were clipped in working in such a black & white environment -  not a good fit for someone who believes people-matters come in various shades of the rainbow!  My dad had been diagnosed with Alzheimer’s during this time, and I saw my mum, (whose second language is English) struggle with being a primary carer, dealing with Centrelink and trying to complete endless paperwork, as well as wrapping her head around the challenges of dad’s dementia.  I decided that at 45, this might be my last opportunity for a career change and resigned from my job to complete my Certificate III, working in a country pub to supplement my income during that time.  Ironically, working in a pub actually gave me more insight into some of the trials and challenges of aged care, particularly how very lonely it can be when you’re on your own and no longer as fit or capable as you once were.  Following my vocational placement at a local nursing home for my Certificate III, I was lucky enough to be taken on as an AIN. I’m a strong believer that nursing homes have their place in aged care – after all, my dad was in one – but I know in my heart he was happier at home.  For that reason, I firmly believe that the home care solutions that Home Instead can provide, and the calibre of our CAREGivers, can offer a viable and person-centred quality of life.   Knowing all this, when I saw the advertisement for the Recruitment & Training role in February 2017, I knew that this was my chance to make a difference … and here I am!

Brad Baumann

Care Manager
Brad Baumann

Hi, my name is Brad and I’m the Care Manager here at the East Brisbane, Ipswich and Brisbane South Office’s.

I started my Home Instead journey in 2016 as a scheduling co-ordinator where I was able to start building strong relationships, after 6 months in the position I was asked by my family to take some leave and help them manage my own families business. Less than 2 years later after having finished my contribution to the business I was given the opportunity to return back to Home Instead as Care Manager. I felt great pleasure and satisfaction in returning and being able to continue on with the journey in contributing to the high quality of compassionate care that we pride ourselves on here at Home Instead Senior Care.   

Previous to Home Instead I spent over 10 years working in private healthcare within hospitals. I than transitioned into the community aged care sector where I case managed a large number of HCP clients. Being aware of the points of difference Home Instead has compared to other organisations, I couldn’t help but want to be a part in their mission in changing the face of aging. In my personal time I enjoy the summer months most of all as I love spending time by the beach, going on long walks and attending live concerts. It is my goal to one day visit many tropical beaches around the world and tick them off my bucket list. Family is of the utmost importance to me and I spend a lot of time on weekends with my father, brother, sister and niece as well as our a larger extended family.

Donna-Jo Ratcliffe

Client Services Coordination Team Leader
Donna-Jo Ratcliffe

Hi, my name is Donna-Jo (or Donna, or DJ) and I’m the Team Leader of our Client Services Coordination team here at the East Brisbane office.

I started my Home Instead journey in May 2016 in an Admin role. I was promoted to the Client Services Coordinator role in January 2017 and then again to the Client Services Coordination Team Leader role in November 2018. I love being able to work in a position that allows me to use my strengths to help people, whether that’s our Clients, our CAREGivers, or other members of the office staff.

Having suffered from Chronic Fatigue Syndrome in the past, I know what it’s like to have to rely on assistance from others to help in maintaining your independence, and that’s why I’ve found working for Home Instead to be a very rewarding experience. 

In my spare time you’ll find me in my cactus garden, cruising in my classic Mercedes-Benz or working away in my sewing room creating all sorts of things with different threads and fabrics.

I’m looking forwarding to working towards more senior roles within Home Instead Senior Care in the future and continuing to do my bit to change the face of aging however I can.

Gayle Reid

Finance Officer
Gayle Reid

Hi, my name is Gayle and I am the new Finance Officer, I have just had my one month anniversary with Home Instead Senior Care East Brisbane.

I love my finance role as it brings me into contact with so many people from day to day.

I live in Ipswich with my partner Matt, in our spare time we are renovating our 1930’s Queenslander which has turned out to be quite an epic task :).

We love to visit all of the trendy cafes and restaurants in the Ipswich area of which there are many, Ipswich is a fast growing area and many commute to Brisbane for work.

We also love travelling and have visited Japan most recently, with trips to New Zealand Vietnam and Cambodia in the last few years.  We also love seeing the sights Australia has to offer and travel domestically during the year mostly on our Honda Goldwing which we love to jump on and get some fresh air on the weekends

Lynne Gardner

Learning & Development Officer

Hi, my name is Lynne and I was welcomed into the Home Instead Senior Care family early 2019, as their Learning and Development Officer.

I have been working as a Registered Nurse in community settings since early 1980 and working in the Brisbane South area since the late 1990s. I became aware of Home Instead Senior Care around 10 years ago when the organization that I worked with, brokered work to them. I was always impressed at the high standard of care their CAREGivers provided to our clients and the professionalism and friendliness of everyone in the office.  Knowing Home Instead Senior Care like I do, I was thrilled to be offered the position of Learning and Development Officer and gladly accepted.

For the past ten years I have been caring for my elderly mother as a ‘non-live-in carer’ up to the time of her passing in November 2018. This experience has made me more than familiar with the pressures on carers and the importance of having dedicated and caring CAREGivers.

I aim to bring both my professional and personal experiences to my role to provide the best level of training possible.

My time outside of work is spent researching my family history, spending time with family, reading and travel.

Maximilian Beaufort

Client Care Coordinator
Maximilian Beaufort

Hello, my names Max and I am the son of Myles and Gin & also a Client Care Coordinator for Home Instead Senior Care.

I have grown up with my parents' business growing around me, living with it for almost 10 years now, I have developed a strong understanding of the Home Instead Senior Care culture.

I worked the first half of 2018 in the business as an Administration Assistant for half a year to save money so I could travel for the next six months in South East Asia.
I returned from my trip and started working again for the business as I am waiting to start University, I am now in the more advanced role of day to day schedule planning. I enjoy working for Home Instead Senior Care as I feel I am broadening my skills and knowledge within a wonderful environment whilst preparing for university life. I hope to bring my youthful energy into the workplace and bring a positive effect to changing the face of ageing in the East Brisbane community.

Before working for Home Instead I finished my school studies at Marist College Ashgrove; I was a strong participator in sports including rugby union, football and volleyball and enjoyed several subjects, but especially enjoyed music and film. I am hoping to focus on these passions and interests as I go to university. In my free time I love hanging out with mates and family, going for weekend drives in my MX5, camping, watching Tottenham Hotspurs win, going to the beach, eating good food and traveling.

Wendy Ford

Client & CAREGiver Support Specialist
Wendy Ford

Wendy is our latest returning, office staff member, originally joining the Home Instead Senior Care team in April 2012 as an administration assistant, Wendy left to work in the medical practices of the bayside and has now returned into a shared role as a Client & CAREGiver Support Specialist. 

Wendy had provided care for her own mother, and sister, and felt she had a great understanding of the needs of older people.

Wendy has the role of Client & CAREGiver Support Specialist and is responsible for ensuring the office keeps detailed records for each client and CAREGiver ensuring that vital information is never further than a click away.

Highly organised with a beautifully gentle approach, Wendy helps ensure the smooth running of our Home Instead Senior Care office.

With many years in Funeral Care, Wendy understands the gift of “humans caring for humans”. Having 10 brothers and sisters and musical parents, she developed strong co-ordination and organizational skills, along with a passion for music, thus taking up piano lessons 15 years ago.

Wendy understands the value of caring, and being cared for, and the real value of ‘home based care’.

Natasha Robbie

Client & CAREGiver Support Specialist

Hi, I'm Natasha (Tash) the newest member to the office as a Client & CAREGiver Support Specialist, on a job share basis with Wendy.

I'm originally from Canberra and have lived and worked around Australia in various administration roles. My furthest venture was to Western Australia where I lived in Kalgoorlie and worked at KCGM, Australia's largest Gold Mine.

I've spent the last 3.5 years as a busy mum to my sons, aged 2 and 3 years. Home Instead Senior Care has been welcoming with my return to work and I look forward to engaging and forming relationships with our CAREGivers and Clients.

In my Client & CAREGiver Support Specialist role, I ensure the office runs smoothly and that I'm a welcoming face and voice to the business.
Outside of the office I'm a busy mum who enjoys being active, traveling and taking trips to the beach with my family.